Desk Side Support

within the Atlanta, GA metro area

Desk Side Support (within the Atlanta, GA metro area)

Improve technology experience of your Healthcare staff:

Envision USA provides Deskside support for hardware and software requests, user account management across all applications, including off-the-shelf tools, configured third-party vendor applications or customized applications. Our long-term Healthcare industry-experienced support services help HIPAA secure environments administrative and clinical staff improve their overall technology experience and allow them to focus on their patients. Our on-site desk-side support resources quickly resolve cases escalated from the help-desk and provide IMAC (Install, Move, Add, Change) services within HIPAA compliant secure environments.

Support Services include

Hardware Support: PC and printer/fax/scanner configuration and break-fix services, including mobile device support.
Software Support: Application support, including user administration, new hire set-up and termination processing, escalated troubleshooting of enterprise software, client-customized software, and web portals/applications.
Email and Network Access Administration: Connectivity troubleshooting and networking support for all company applications. User account management, customer access level administration and external vendor support for all business applications.